Guides
These guides explain how call sidecars and in-call capture improve clarity, reduce friction, and support teams that rely on phone calls. Each guide is short, practical, and focused on real call workflows.
What Is a Call Sidecar?
An introduction to the call sidecar concept and why it exists.
How In-Call Capture Reduces Agent Fatigue
Why repeated verbal capture and compliance steps exhaust agents — and how in-call capture helps.
Vocal fatigue in contact centres (WHS angle)
A WorkSafe Queensland framing of vocal fatigue risk and how in-call capture reduces spoken load.